Frequently Asked Questions
Everything you need to know about bringing Victory into your home.
What is the typical delivery timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days and delivered via our white-glove service within 7-14 business days depending on your location.
Do you offer international shipping?
Currently, Victory ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home decor pieces.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made upholstery is final sale.
Are your wood products sustainably sourced?
Yes, Victory is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains to ensure safety for your home and the environment.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will call you directly to schedule a convenient delivery window.
Do you provide assembly services?
We offer professional assembly for an additional fee at checkout. If you choose 'White Glove Delivery,' assembly and packaging removal are included in the service.